What do I do if I forget my password?

If you have forgotten your password, click on the “Account” link in the navigation menu on the left side of the page.  Click on Forgotten password?, enter your Email Address, and a new password will be sent to this email address.  You will be able to reset your password once you have logged in with this new password by selecting the “Account” link in the navigation menu, then selecting “Change Password.”

How can I find a member on Video Online.com?

When registering, you have the option to allow your screen name, member page, or email to be visible or hidden from other Video Online members. If you choose to allow them to be visible, then other Video Online members can contact you at the email address listed and find you in a member search based on information that you provided on your member page. To search and locate an Video Online member, click on "Advanced Search" located on the left navigation bar. Select "Member" from the search type pull-down menu. Then enter the screen name or any words for the type of people/interests you are trying to locate. Video Online will deliver a listing of all members that match the keyword or screen name you enter.

What are Favorites?

As you discover interesting programs and channels on Video Online, you can save them in your "Favorites" section. Then when you return, you will find all of your favorite channels and programs have been listed in one place for easy viewing. To view your favorite programs, click on the "Account" tab left navigation bar  and then click on " Favorites" located on the left navigation bar. You will see a listing of all of your favorite channels and programs saved during previous visits.

How do I save a channel or program in "Favorites"?

On every program page, there is a link to save to "Favorites," located to the right. To save a channel or program in "Favorites," click on "Add this Program to your Favorites and set up Email Notification." From the resulting page you will also have a chance to opt to receive email directly from the broadcaster of the program. Once you have added the program to "Favorites" you are able to link directly to it every time you log on. The program will remain in "Favorites" until you delete it.

How do I change my password?

To change your password, follow these directions:

  1. Click on the "Account" link in the Navigation menu.
  2. Click on the "Change Password" link in the Navigation menu.
  3. Enter your existing password. Please note that if you lost your password and logged in with a temporary password that Video Online sent you via email, you must enter the password sent to you in this email.
  4. Enter your new password and confirm it.
  5. Press "Save."

New to Video Online?

 

What is Video Online?

Video Online is an online venue that brings Broadcasters and Viewers together into a community of shared interests. Video Online enables content providers to broadcast over the Internet in order to share high-value content with viewers like you, while viewers are able to access multiple categories of information and view their requests on-demand. Video Online focuses on creating an opportunity for Broadcasters to bring you a single point of entry to view content ranging from Technology Management  to Veterinary Technology. Viewers may search based on their specific needs and wants for video and audio content.

How does Video Online work?

Video Online makes it easy for you to discover and view streaming media created by Broadcasters who have unique and interesting video content and have converted it using Video Online’s technology for viewing over the Web. To get started using Video Online, try one of the following:

If you know exactly what you are looking for, use the Search box on the left navigation bar to search by keyword or title for the streaming content you wish to view.

If you just want to browse, click on the View Content link located in the Navigation menu. Select the Category from the list provided that interests you.

If you would like to start viewing content on Video Online, register and install the RealVideo or Windows Media Player on your computer.

What is streaming video?

Streaming video allows you to view content AS it is being downloaded rather than having to wait to download an entire file BEFORE you can use it. You can start viewing a program immediately. The streaming formats that Video Online  supports are RealVideo and Windows Media.

To be able to play RealVideo and Windows Media streaming movies and sounds, download their plug-ins

RealVideo   Windows Media

What does it cost to use Video Online?

Membership at Video Online is always free! You should also feel free to browse our Categories, Channels, and Programs before registering.

 

Do I have the correct players installed?

You can experience Video Online using either the Real Player or Microsoft Windows Media Player. If you do not have either installed, please follow the instructions on the Browser Check page to install RealPlayer or Windows Media Player before viewing programs on Video Online.

 

Registration

 

I forgot my password. What should I do?

If you have forgotten your password, click on the “Account” link in the navigation menu on the left side of the page.  Enter your Email Address, and a new password will be sent to this email address.  You will be able to reset your password once you have logged in with this new password by selecting the “Account” link in the navigation menu, then selecting “Change Password.”

How do I update my account information?

To change the information you provided about yourself during registration, click on "Account" in the navigation menu and click on "Profile."

 

Requirements

What players do I need to experience programs?

You can use Video Online with either the Real Player or Microsoft Windows Media Player. If you do not have either installed, please follow the instructions to install RealPlayer or Windows Media Player before you can start to view programs on Video Online.

How do I download and install the RealPlayer?

  1. Download the "RealPlayer."  From the Navigation Menu on the Home Page, you can click on the “Check Browser Setup” link to get a list of download links for supported browsers and players.
  2. Once at the Real Web site, find the same button, and click on "Free RealPlayer."
  3. Click on "Download Free RealPlayer" in the box on the right of the page.
  4. When prompted, “Save” the executable to a directory on your computer.  Remember the path to which you saved this file to.
  5. Double-click on the executable file when the download has completed and follow the instructions.

How do I download and install the Windows Media Player?

  1. Click on the " Check Browser Setup" link in the Navigation Menu on the Home Page.
  2. Download the latest Windows Media Player.
  3. When prompted, “Save” the executable to a directory on your computer.  Remember the path to which you saved this file to.
  4. Double-click on the executable file when the download has completed and follow the instructions.

Do I have the correct Web browser?

Video Online Networks uses Dynamic HTML. It can be viewed using Netscape 4.0 or above, Microsoft Internet Explorer 4.0 or above or other Web browsers that support HTML 4.0.

For more information on your browser, click on the " Check Browser Setup " on the left navigation bar on the homepage.

If you do not have one of these browsers installed, you can download a browser at the Netscape site or the Microsoft site.

How do I configure Internet Explorer for Windows?

  1. Click on "Tools," which is located on the IE 5 toolbar.
  2. Select "Internet Options."
  3. Click the "Security Tab."
  4. Click on the "Custom Level" button.
  5. Configure the 7 categories by enabling the following items:
    Active X Controls and Plug-ins:
      Enable Download signed ActiveX
      Enable Run ActiveX controls and plug-in
      Enable Script ActiveX controls marked safe for scripting
    Cookies:
      Enable File Download
    Java:
      Select High Safety for Java permissions
    Miscellaneous:
      Select Medium Safety for Software channel permissions
    Scripting:
      Enable Active Scripting
      Enable Allow paste operations via script
      Enable Scripting of Java Applets
    User Authentication:
      Skip this category
  6. Click "OK."
  7. Select the "General Tab."
  8. Click the "Settings" button (button is located in the middle of the page in the Temporary Internet Files category.)
  9. Click the option marked: "Every visit to the page."
  10. Click "OK."
  11. Click the "Delete Files" button (button is located in the middle of the page in the Temporary Internet Files category.)
  12. Click "OK."
  13. Click the "Apply" button located at the bottom.
  14. Click "OK."
  15. Click the "Refresh" icon on the Tool bar and try the broadcast again.

How do I configure Internet Explorer for Macintosh?

  1. Click on "Edit," which is located on the Menu Bar.
  2. Select "Preferences."
  3. Configure the following categories:
    Click on "Web Content" from the left navigation bar. Enable the following by selecting the following check boxes:
    Page Content
      Enable Show Picture
      Enable Show Video
      Enable Play Sounds
      Enable Show Style Sheets
    Active Content
      Enable plug-ins
      Enable ActiveX
      Enable Scripting
    Progessive Formatting
     Select one of the following:
     a) Refresh after each image is loaded (Best with slow connections.)
     b) Refresh after all images are loaded (Best with fast connections.)
  4. Click on "Java" from the left navigation bar.
    Java Options
      Enable Java
    Security Options
      Deselect Restrict access to non-Java files
  5. Click on "Security" from the left navigation bar.
      Deselect Alerts
  6. Click on "Security Zones" from the left navigation bar.
    Internet zone
      Enable Custom (for expert users) Base security on settings you choose. Click on the Settings button.
      Select ActiveX Controls and Plug-ins.
      Enable Download ActiveX controls
      Enable Initialize and script ActiveX controls
      Enable Run ActiveX controls and plug-ins
    Downloads
      Enable Font downloads
      Enable File downloads
      Enable User Authentication
      Select Automatic logon with saved settings Java
    Java permissions
      Select Medium Safety
    Miscellaneous: Software permissions
      Select Medium Safety
    Launch applications and files
      Enable this setting.
    Submit non-encrypted form data
    Scripting
      Enable the following: Execute scripts
  7. Click "OK."
  8. Click on "Ratings" from the left navigation bar.
    Ratings Settings
      Disable the setting
  9. Click on "Advanced" from the left navigation bar.
    Cache
    Update pages:
      Select Always
    Click the Empty Now button.
  10. Click on "Cookies" from the left navigation bar.
    When receiving cookies:
      Select Never Ask
  11. Click "OK."

How do I configure Netscape Navigator?

  1. Click "Edit," which is located on your Netscape toolbar.
  2. Select "Preferences."
  3. Click the word "Advanced." Make sure "Advanced" is highlighted.
  4. Configure the Advanced category by selecting the following checkboxes:
      Select Automatically load images
      Enable Java
      Enable Java Script
      Enable Java Script for Mail and News
      Enable Style Sheets
  5. On the same "Advanced" page, configure the "Cookies" category by selecting the following radio button:
      Select Accept all cookies
  6. Click on the "+" sign to the left of the "Advanced Category" so that it becomes a "–" sign.
  7. Highlight "Proxies" under the Advanced Menu.
      Select the radio button labeled: Direct connection to the internet.
  8. Click "OK" on the bottom of the Proxies page.
  9. Click the "Reload" icon on the Tool bar, or reboot your machine.

What are the minimum hardware requirements for the Real Player?

To run RealPlayer (Basic for free, or Plus) on the Windows platform, you need:

RealPlayer Minimum System Requirements

- 350MHz Intel Pentium II processor or equivalent
- 64MB of RAM(128MB on Windows XP or later)
- 52MB available disk space
- 28.8Kbps modem (audio only)
- 16-bit sound card and speakers
- 65,000-color video display card set to display at 800x600 (video)
- Windows 98SE, Windows ME, Windows NT 4.0
with Service Pack 6 or later(playback only), Windows 2000 with Service Pack 2 or later, or Windows XP
- IE 5.0 or later

RealPlayer Recommended System Requirements

- 500 MHz Intel Pentium III processor or greater (supports simultaneous record/playback features)
- 128MB of RAM
- High-speed Internet connection (audio/video)
- Full Duplex sound card and speakers
- 65,000-color video display card set to display at 800x600 or higher (video)
- CD writer (for CD burning features)
- 700+ MB available disk space for writing Media and MP3 CDs (not required for audio CDs)
- DVD player and DVD playback software (for DVD playback)
- Analog recording requires an inline audio cable or microphone.
- Windows 98SE, Windows ME, Windows 2000 with Service Pack 2 or later, or Windows XP
- Internet Explorer 6.0 or later
- Windows Media Player 9.0 or later
- QuickTime 6.4 or later
- If using Screen-Reader software: JAWS (v4.02 or greater recommended) or WindowEyes (v4.21 or greater)

 

To run RealPlayer (Basic for free, or Plus) on the Macintosh platform, you need:

- Mac OS X 10.2 (with Safari installed) or later (10.3 or later recommended)
- 256 MB RAM (512 MB recommended)
- G3, G4, Mac OS X compatible
- Internet Connection
 

What are the minimum hardware requirements for the Windows Media Player?

To run the Windows Media Player on the Windows platform, you need:

Operating system

Microsoft Windows® 98 Second Edition, Windows 2000, Windows Millennium Edition, Windows XP Home Edition, or Windows XP Professional

Processor

A 233 megahertz (MHz) processor, such as an Intel Pentium II or Advanced Micro Devices (AMD) processor

RAM

64 megabytes (MB)

Free hard disk space

100 MB

Sound card

16-bit sound card

Video adapter and monitor

Super VGA (800 x 600) or higher resolution

Sound output device

Speakers or headphones

Internet browser

Microsoft Internet Explorer 5.01 or Netscape Navigator 4.7

 

To run the Windows Media Player on the Macintosh platform, you need:

Operating System: OS 7.6.1 or later
CPU: PowerPC 601 processor
RAM: 32MB or more with 10MB free
Modem: 28.8 Kbps or faster
Browser: Internet Explorer 4.01 or Netscape 4.05
Video Card: 16-bit color display

Operating System

  • Apple Mac OS X version 10.1.5 or later (latest release of version 10.2.x recommended)

Computer

  • Any computer supported by Mac OS X version 10.1.5 (450 megahertz (MHz) PowerPC G3 processor or higher recommended)

Memory

  • 128 megabytes (MB) or higher

Free hard disk space

  • 10 MB

Monitor color depth

  • 256 colors (Millions of colors recommended)

Web browser

  • Microsoft Internet Explorer 5.1 for Mac, America Online for Mac OS X, Netscape 7.1, MSN for Mac OS X version 2.0, or Apple Safari 1.0

 

Security

How do I know that Video Online is secure? Will my information be kept private?

All of your private information is sent to Video Online using Secure Sockets Layer (SSL), the Internet encryption standard for secure commerce transactions. Internally, Video Online adheres to the highest standards of security necessary to safeguard your information. In addition, Video Online protects your privacy and does not sell or share any of your personal information. We will only disclose your account or transaction information to third parties when the following circumstances apply:

  • Where it is necessary for processing payments.
  • To comply with government agency or court orders, or
  • If you give us written permission.

To find out more about how Video Online protects your privacy, please visit the Video Online Privacy Policy.

What is Video Online’s privacy policy?

Video Online  is committed to protecting and respecting your privacy. This Privacy Policy sets out Video Online's privacy policy and explains what Video Online does with the information that is collected from its users.

Video Online asks for your name, email address, and other personal information when you register.

Except as provided herein, Video Online will not sell to any third party your name, address, email address or member name, unless you provide your informed consent, except as necessary to comply with applicable laws, police investigations, or in legal proceedings where such information is discoverable.

Further, when you register with Video Online you certify that all information given by you is accurate to the best of your knowledge and that you agree to all the terms herein.

Video Online automatically gathers certain usage information, such as the numbers and frequency of visitors to Video Online and its features and areas. Video Online only uses such data in aggregate. This collective data helps Video Online determine what is popular so that we can improve the site. This general aggregate information may also be used for commercial purposes, such as advertising or other business ventures. Video Online also may at some time use a technology nicknamed cookies to track how often pages in our site are visited, and by how many people.

Video Online  cookies do not collect personally identifiable information; nor does Video Online combine information collected through cookies with other personally identifiable information to tell us who you are or even what your screen name or email address is. In this regard, we may also provide statistical "ratings" information to our partners or potential partners about how our members, collectively, use this site. We do this so they too can understand how many people use areas of our site in order for them to provide you with the best possible Web experience.

Video Online does not use or disclose information about your individual visits to the site or information that you may give us, such as your name, address, email address or telephone number, to any outside companies. But, as mentioned above, you agree that we may share with our Web site partners aggregated "ratings" about the use of Video Online.com.

In addition, you agree that Video Online may assign, sell, license, or otherwise transfer to a third party, your name, address, email address, member name and any other personal information in connection with an assignment, sale, joint venture, or other transfer or disposition of a portion or all of the assets or stock of Video Online or its affiliated entities.

Video Online reserves the right to offer you third party services and products based on the preferences that you identify during the registration process and based on your subsequent preferences.

If you purchase viewing rights to content distributed on Video Online, we will collect personal information including your credit card number and shipping information to charge you for the purchase. All of this information is encrypted, using secure technology. Video Online will use information only to fulfill your order, and will not share it with anyone outside of Video Online except when necessary to fulfill the order. We'll also use your information to contact you regarding your order should the need arise.

The information you post in your Favorites section is visible to the public as set by you when you fill out the Favorites, and Profile sections on the Video Online Web site. That information can be collected and used by others. Furthermore, while we do our best to protect your information, Video Online cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

You are responsible for maintaining the secrecy of your account screen name and password. Please be careful and responsible whenever you are online.

Many of our partners, and other contributors link from our site to areas on their own sites. If you follow these links from our site to theirs, you should be aware that these other sites have their own privacy and data collection practices. Video Online has no responsibility or liability for these independent policies. For more information regarding a particular site and its privacy policies, check that site’s privacy policy.

How do I change my password?

To change your password, follow these directions:

1.      Click on the "Account" link in the Navigation menu.

2.      Click on the "Change Password" link in the Navigation menu.

3.      Enter your existing password. Please note that if you lost your password and logged in with a temporary password that Video Online sent you via email, you must enter the password sent to you in this email.

4.      Enter your new password and confirm it.

5.      Press "Save."